All monogrammed, customized and personalized products as well as special order items are NON-RETURNABLE and NON-REFUNDABLE.
All sale items are Final Sale.
If you have questions regarding fonts, color or general monogramming practices, please read our Monogram & Personalization Tips page or contact us before placing your order. When submitting your order, make sure that your order is accurate and complete as orders for customized products are final. If you should notice an issue with your order after receiving your order confirmation, contact us immediately to ensure we are able to adjust your order before processing.
Non-personalized items may be returned within 14 days of receipt for a refund or exchange. All returns must be in new and unused condition and in the original packaging. It is the buyer’s responsibility for return shipping and to notify Blue Beetle of the return. Please contact us prior to shipping back your return or exchange for the return shipping address. Upon receipt and inspection of the returned item, Blue Beetle will credit the buyer the amount of the item, excluding shipping charges.
If you need to exchange, please send an email with the details to sales@BlueBeetleNantucket.com.
Please note that the Nantucket location’s return policy is not the same as the online boutique.
My order arrived, and there is a problem…
Damages – We do our best to package each order, avoiding any potential damages, but sometimes accidents do happen. If you’ve received your order damaged, please contact Blue Beetle directly Sales@BlueBeetleNantucket.com within 3 days of receipt, with the information below so that we can review the issue and determine the best way to resolve the situation.
- Order Number
- Description of damage
- Supply photos of damage
Defects – We select the most reputable vendors to partner with, but sometimes defects do happen. If you believe you have received your order and there is a quality issue or physical defect, please contact us directly within 30 days so that we can help resolve the issue.
Wrong Monogram – All personalized orders are processed according to how they are received. Please review your original order to confirm the order of the initials. If the monogram was entered incorrectly, unfortunately we cannot replace this as all personalized orders are made to order and are final sale. If the error is not from the original order, please send us an email with a description of the issue including a picture, and we will gladly correct the situation.
HELP! Only part of my order has arrived. Where are the other items?
In-stock items will ship faster and separately from personalized items. Please keep in mind that some personalized items may take up to 6 weeks to be shipped to you. Also, orders for multiple items from different vendors will ship at different times causing you to receive multiple packages. We do our best to provide the tracking information to you from each vendor to let you know when you will be receiving your order(s).